Return and Exchange Policy
Store Policy
Return Policy for CODE 50 Orders
The return policy applies only to orders within Saudi Arabia and does not include orders outside Saudi Arabia.
It does not include cash back requests, discount codes, or promotions.
If you wish to request a return for your shipment, you can certainly do so as long as the shipment is intact, in its original packaging, and without any damage through customer service WhatsApp / 0566045131 or email:
[email protected]
This must be done within 3 days from the date you received the order.
If the customer wishes to return one or more products after receiving the order, the customer will pay the shipping or delivery costs depending on their area, and these amounts will be deducted from the refunded amount.
Order Cancellation Policy:
The customer has the right to cancel their order and get a full refund if the order is under review or being processed only.
If the order has been executed and a delivery and shipping bill has been issued, the order will be canceled and the amount refunded after deducting delivery and shipping fees.
This policy applies even if the order includes shipping and delivery as per any announcement made by us.
In case of delay in delivery, the customer has the right to cancel the order and get a full refund if more than 15 days have passed according to laws and regulations.
Golden Guarantee:
A sample of the perfume is available for the customer to try before opening the perfume packaging for use or return.
Cases where returns are not accepted:
When a return request is submitted after the specified time, which is 3 days from the date of receiving the order.
When the packaging is opened, the product is used or opened, or if it is damaged, or if it is not in the same condition as when received, where a sample of the original product will be sent to the customer.
When the perfume box or the printed shipping carton is damaged.
Note: When receiving the product or shipping carton damaged, contact customer service within a maximum of 12 hours to create a replacement ticket.
If the specified time is exceeded, the request will not be accepted.
Method of refund after making a return request:
If the purchase was made with a credit card or Mada, you can recover your money.
When we receive your request, we will refund the amount to your credit card account or the electronic payment method used.
The time to receive the refund varies depending on your bank and may take up to 15 days.
